Refund & Returns Policy

Refunds and Returns Policy

Effective Date: 21/12/2024
Website: www.stuxacademy.com
Business Name: Stu-X Academy
Email: [email protected]
Address: No: 2, Samiyar Medai Rd, Irugur, Coimbatore, Tamil Nadu 641103

At Stu-X Academy, we are committed to ensuring a positive experience for all our customers. This Refunds and Returns Policy outlines the conditions and process for requesting refunds for our digital products. Please read this policy carefully before making a purchase.

1. Scope of Policy

This policy applies to the digital products sold on our website, www.stuxacademy.com, including online money-making courses, technical & non-technical skills designed for students, job seekers, freelancers & upcoming entrepreneurs.

2. Eligibility for Refunds

Due to the nature of digital products, refunds are only offered under specific circumstances:

  1. Technical Issues: If you experience technical difficulties that prevent access to the course and we are unable to resolve the issue within 7 business days.
  2. Unsatisfactory Experience: If you are unsatisfied with the course content and request a refund within 14 days of purchase.
  3. Duplicate Payment: If you accidentally make multiple payments for the same course, we will refund the duplicate payment(s).

3. Conditions for Refunds

Refund requests must meet the following conditions:

  • You must provide proof of purchase (order number, transaction ID, or email receipt).
  • The refund request must be submitted within the applicable timeframe (14 days from the date of purchase).
  • Refunds will not be issued for:
    • Change of mind after accessing significant portions of the course.
    • Failure to use the course within the specified time period.
    • Violations of our Terms and Conditions.

4. Refund Process

Step 1: Initiate a Refund Request

To initiate a refund request, please contact our customer support team at:

Provide the following details:

  • Full name
  • Order number or transaction ID
  • Reason for the refund request
  • Any relevant screenshots or supporting evidence

Step 2: Review and Approval

  • Our team will review your request within 5 business days of receipt.
  • If additional information is needed, we will contact you via email.
  • Approved refunds will be processed promptly.

Step 3: Refund Completion

  • Refunds will be credited to the original payment method used at the time of purchase.
  • Processing times may vary based on your bank or payment provider but typically take 7-10 business days after approval.

5. Fees and Costs

  • No Refund Fees: We do not charge any additional fees for processing refunds.
  • Currency Conversion: If your payment was made in a currency other than INR, exchange rates and conversion fees may apply, and the refund amount may differ slightly.

6. Customer Support

If you have questions about this policy or need assistance with a refund request, please contact us:

  • Email: [email protected]
  • Address: No: 2, Samiyar Medai Rd, Irugur, Coimbatore, Tamil Nadu 641103

Our support team is available to assist you during business hours.

7. Changes to This Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the “Effective Date” updated accordingly. Continued use of our services constitutes acceptance of the revised policy.

Thank you for choosing Stu-X Academy. We are dedicated to providing quality digital products and a fair and transparent refund process.